Paradise restaurant branches in Secunderabad and Begumpet, along with D-Mart Hyderguda, have been asked to pay a fine of Rs 50,000 each for charging extra money for carry bags by the Hyderabad Consumer Dispute Redressal Commission.
Happy to share;
Paradise (Begumpet & Secbad) and DMART have been found guilty of charging for bags & charging against the laws. The Hyd Consumer Court has levied 50K penalty of each branch and allocated 3k to me as Compensation & 1k as legal cost (total 4k). @PiyushGoyal
— Vijay Gopal (@VijayGopal_) August 27, 2021
The order comes following a decision taken on a case filed way back in 2019 by Vijay Gopal, founder, and president of Forum against Corruption. At that time, Vijay Gopal had bought biryani from the Paradise restaurant in Secunderabad in April 2019 and two months later at the Begumpet branch. He also bought groceries from D-Mart in June 2019. While Paradise charged Rs 4.76 for a carry bag, D-Mart charged Rs 3.5 for the carry bag.
So, now the Commission has ordered the food and retail outlets to stop charging for carry bags and provide them for free. Vijay Gopal says that in the past, these establishments would pay the fine and get back to charging the customers. He adds that customer harassment is quite common in India as the Department of Consumer Affairs, Govt of India, is pretty lax when it comes to addressing consumer issues. He says, this time around, he specifically asked that restaurants and D-Mart should not charge for carry bags.
Apart from the fine, the Commission ordered the food chain and D-Mart to pay Rs 3000 each for the mental trauma and agony caused to the complainant. The Commission also asked them to pay a sum of Rs 1000 each towards costs of litigation.