Technical issues in Metro Rail Ticketing are confusing passengers. People who recharge their Metro card online often face similar experiences. The money will be refunded only if the complainant finds that the card has not been credited with the recharge and approach the authorities with evidence.
Otherwise, the payment will stop at the gateway. In the age of digital payments, more and more people are turning online. The Metrorail app is using T-Savaari, the L&T Metro website, and other wallets to recharge the Metro Railcard. Usually, all these types of payments are made through payment gateways. But in the case of Metro Rail Card users, after recharging the card, the passengers have to go to a nearby station and swipe it on ticketing machines.
Only then, the recharge will go through.Regular travelers got habituated to this system but it is becoming annoying for newcomers and occasional travelers, technology issues can be annoying. If the passengers miss going to the station after the recharge, the amount will be struck with the payment gateway.
The customers will then have to suffer the hassles of resolving the issue with customer care. Metro staff say the ticket will be credited if the card is scanned on the ticket gates at the station's entrances two hours after the recharge. They also asked the passengers to call 040-23332555, if there are any problems with the recharge.