GHMC has decided to further expand the civil services. So far complaints are being received through the call center 040-2111 1111, 100, GHMC app, and Twitter, and zonal officials are resolving them. However, there is a lack of coordination between the departments and the lack of supervision by the superiors over the grievances received in the grievances cell.
Minister for Municipal Affairs KTR recently directed GHMC Commissioner Lokesh Kumar to take corrective action to give image makeover for GHMC and further strengthen the existing grievance cell. As part of this, Commissioner Lokesh Kumar held a review meeting with the additional commissioners and all department heads at the GHMC headquarters on Wednesday.
It is learned that it has been decided that the Additional Commissioners should play a key role in resolving the grievances coming to the Grievances Cell immediately. Officials and staff from all departments like Engineering, Sanitation, EVDM, Town Planning, and Project will work in three shifts every day to resolve the complaints round the clock. Steps are being taken to implement the policy from after the festival, officials said.